Reference

Your Rights and Our Obligations at tk89

Access to tk89 depends on your local law and the eligible regions we serve — read these terms carefully before using your account.

Jurisdiction-Dependent AccessAccount Holder RightsbKash, Nagad, Rocket CoveredBangladesh-Focused TermsContact Paths Included
tk89 Your Rights and Our Obligations at tk89
LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal dispute, our support team handles legal and account queries separately from general help. Use the channels below and include your registered account number so we can locate your record without delay.

Live Chat Open the chat widget from your account dashboard. For legal queries, select 'Account and Legal' from the topic menu so your message reaches the right team.
Email Support Send your query to our support address with your account number in the subject line. We aim to respond to legal and data requests within two business days.
Account Help Centre The Help Centre under your account settings covers common legal questions — account closure, data requests, and payment dispute steps — with written answers you can act on immediately.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only the data needed to operate your account, process payments through bKash, Nagad, and Rocket, and meet our obligations under applicable law. Here is how that data is managed and what you can do with it.

Data Retention

Account and transaction records are retained for the period required by applicable law. You may request a summary of your stored data at any time through the Help Centre or by emailing support.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings panel in your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the 'Lock Account' option in settings and contact support immediately.

Data Change Requests

To update, correct, or request deletion of your personal data, submit a request through the Help Centre. We will confirm receipt and complete eligible requests within the timeframe required by law.

Common Legal and Account Questions

These are the questions we hear most often about account rights, data, and how our terms work in practice. If your question is not here, the support channels above will get you a direct answer.

Access depends on your local law and the eligible regions we serve. You are responsible for confirming that using a digital gaming platform is permitted in your jurisdiction before opening an account.

Submit a data request through the Help Centre under your account settings or email support with your account number. We will confirm receipt and respond within the timeframe required by applicable law.

You can request account closure through the Help Centre. Any pending balance must be withdrawn to your bKash, Nagad, or Rocket wallet before closure is finalised. We retain transaction records as required by law.

Yes. Raise a payment dispute with our support team within seven days of the transaction date. Include your account number and the transaction reference shown in your account wallet history.

We notify you via the contact method registered to your account before any material change takes effect. Continuing to use your account after that notification means you accept the updated terms.

OTP verification sent to your registered mobile number means no one can access your account without physical access to your phone. If your number changes, update it in account settings before your next login.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.