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How tk89 Handles Your Personal Information

Your account data belongs to you. We collect only what we need to run your wallet, process payments through bKash, Nagad, and Rocket, and keep your account secure — and we are clear about how we use it.

Account Data ProtectionbKash, Nagad & Rocket PaymentsYour Right to Access & DeleteBangladesh-Focused ServiceSecure Account Handling
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tk89 How tk89 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or remove your personal data, our support team handles privacy requests directly. Send your request through live chat or email with your registered account details and we will respond within the timeframe required by applicable law. We do not route privacy requests through automated forms — a real person reviews each one.

Live Chat Open the chat widget from your account dashboard. Available during our published support hours for account and privacy queries.
Email Support Send your data request to our support address with your registered email and account ID. We confirm receipt and follow up directly.
Account Settings Some data preferences — like cookie consent and communication opt-outs — can be managed directly inside your account settings on mobile or desktop.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data-handling practices across every part of your account — from the moment you register to every bKash or Nagad transaction you make. Here is what that looks like in practice.

Encryption on Every Transaction

All payment data — including bKash, Nagad, and Rocket identifiers — is encrypted in transit and at rest. We do not store raw wallet credentials on our servers.

Cookie and Session Control

We use session cookies to keep you logged in on mobile and to remember your payment preference. You can clear these at any time through your browser or the account settings page.

Data Retention and Deletion

We keep your account data for as long as your account is open and for the legally required period after closure. You can request deletion by contacting support with your account ID.

Who to Contact for Changes

Privacy requests — access, correction, or deletion — go to our support team directly. We do not use third-party processors to handle these requests on our behalf.

Common Questions About Your Data

Straight answers to what our account holders ask most about how their information is handled.

We collect your name, contact details, and the payment identifiers you use — such as your bKash or Nagad number — to verify your identity and process transactions. Nothing beyond what your account requires.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with parties required by applicable law.

Your data is kept while your account is active and for the legally required period after you close it. After that window, you can request full deletion through our support team.

Yes. Contact our support team via live chat or email with your account ID. We will confirm what data we hold and correct anything that is inaccurate within the required timeframe.

Send a deletion request to support with your registered email and account ID. We process these manually — a real person reviews your request and confirms when it is complete.

We use session cookies for login and payment preferences on mobile and desktop. You can manage or clear these through your browser settings or the cookie preferences in your account dashboard.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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